v.4 - Effective August 12th, 2024
At Serverless, Inc., we value your trust. This Privacy Policy outlines how we collect, use, and protect personal data ("Personal Data") when you interact with our marketing communications, visit our websites, or use the Free tier of our Serverless Services. For data processing terms applicable to paid customers, please refer to the Subscription Agreement.
This Privacy Policy applies to:
Marketing Communications: When you subscribe to newsletters, download resources, or participate in marketing events.
Website Use: When you browse our websites or use our apps and tools.
Free Tier Users: When you use the Free tier of the Serverless Services.
We collect and process the following Personal Data:
Email Addresses: For communication and marketing.
IP Addresses: For website analytics, security, and improving our services.
User IDs: For account management and service provision.
Full Names: For personalization and account management.
Your Personal Data is used for the following purposes:
Marketing and Communication: To send newsletters, event information, and product updates that you have subscribed to.
Website Functionality: To analyze website performance, enhance user experience, and maintain security.
Service Provision (Free Tier): To manage your account, provide the Free tier services, and improve our offerings.
For users of the Free tier of the Serverless Services, we adhere to the following data processing practices:
Processing: Personal Data is processed only to provide the Free tier services and as instructed by you.
Confidentiality: We ensure that all personnel authorized to process Personal Data are bound by confidentiality obligations.
Security Measures: We implement appropriate technical and organizational measures to protect Personal Data, including:
Encryption: Personal Data is encrypted in transit over public networks.
Access Control: Access to Personal Data is restricted and monitored.
Data Storage: Personal Data is stored securely in the United States.
Breach Notification: In the event of a data breach, we will notify you without undue delay, in compliance with applicable laws.
We use cookies and similar technologies to collect data from your device when you interact with our websites and emails:
Cookies: Used for tracking usage, personalizing your experience, and improving website functionality.
Opt-Out: You can manage cookie preferences through your browser settings.
We may share your Personal Data with:
Service Providers: For IT, hosting, email marketing, cloud storage, and analytics services. We ensure these providers adhere to strict data protection and confidentiality obligations.
Event Partners: When you register for events and consent to share your data, including with co-sponsors or event organizers.
Legal Obligations: When required by law, to protect our rights, or in response to a legal request.
Your Personal Data may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses (SCCs) for data transferred from the EU/EEA.
We retain Personal Data as long as necessary for the original purpose of collection, or as required by law. After this period, the data is securely deleted. Our retention period is based on the type of data, its purpose, and any legal obligations.
You have the right to:Access and Correction: Request access to or correction of your Personal Data.
Data Deletion: Request deletion of your Personal Data when it is no longer necessary for the purposes for which it was collected.
Opt-Out: Manage your marketing preferences and opt-out of communications by following the instructions in our emails or by contacting us directly.
Data Portability: Request a copy of your Personal Data in a structured, commonly used, and machine-readable format.
Object to Processing: Object to the processing of your Personal Data for direct marketing purposes. To exercise your rights, contact us at support@serverless.com. We will respond to your request within one month and may require additional information to verify your identity.
We take reasonable measures to protect your Personal Data, including regular security assessments and penetration testing. However, no system is completely secure, and you are responsible for protecting your passwords and devices.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated via email or posted on our website, along with the updated "Effective Date." However, if you have a Subscription Agreement in place, no changes to the Privacy Policy will be applicable to you for the duration of the term of that Subscription Agreement.
For questions or to exercise your rights, email us at support@serverless.com.
